Privacy Policy

Effective from 12th July, 2025

At BBS Infraspace Private Limited (“BBS Infraspace,” “we,” “our,” or “us”), we value your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we handle your personal information when you interact with our websites, mobile applications, or any other services that refer to this policy (together referred to as our “Services”).

This policy is not applicable to data shared with third-party entities such as payment processors, brokers, or other service providers you may engage with while using our services. We recommend reviewing their individual privacy policies for information on how they manage your data.

1. Purpose of the Policy

This document explains what personal information we gather, how we use it, how it may be shared, and the choices you have regarding your data. We process your personal data as a data controller, in line with relevant data protection laws, and may transfer such data outside of India for service delivery and operational purposes.

“Personal Information” refers to data that identifies or relates to you directly or when combined with other details. This can include your name, contact details, and usage data. It does not include data that has been anonymized or aggregated in a way that you cannot be identified.

2. Scope of Services

This policy applies to any individual who uses our Services, including our website, mobile apps, and physical spaces. If you are using BBS Infraspace Services on behalf of a company, both your and the company’s information may be processed.

3. Types of Information We Collect

We may collect different categories of personal information depending on your interaction with our Services. This includes:

• Information you provide directly to us
• Data submitted by your employer, business partner, or authorized representative
• Device information, including hardware, software, and network usage
• Location data (if you opt in or allow it via device settings)
• Data from third parties such as building owners or real estate agents.
• Publicly available information or that from analytics providers or brokers

4. Information You Provide

Depending on the nature of the services you use, we may collect:

• Contact Information: Name, phone number, email address, mailing address.
• Verification Data: Government-issued ID, photograph, and date of birth for identity validation.
• Employment Data: Company name, position, department, and professional affiliation.
• Payment Details: Banking information, card details, and billing records.
• Calendar & Scheduling: Conference room and event booking details if integrated with your email system.
• User Preferences: Workspace settings such as lighting or desk height.
• Service Usage: How and when you use our spaces and resources, including internet or equipment usage.
• Communication Data: Any content shared via email, messaging, or collaborative tools used within our Services.
• Technical Information: IP addresses, device type, MAC address, etc.
• Location & Sensor Data: Collected via GPS or in-house sensor technologies like occupancy or environmental sensors.
• Miscellaneous Data: Includes emergency contacts, uploaded files, or community engagement.

5. Information from Third Parties

We may also collect your data through:

• Authorized representatives such as employers or hosts
• External sources like data aggregators or analytics services
• Public or commercially available data
• Partners like landlords or vendors operating within our premises

6. Analytics & Internet Tracking

We use tools such as Google Analytics to understand how users interact with our Services. These tools collect usage metrics but do not reveal personally identifiable information. Users can opt out of such tracking via browser settings or other controls.

If you have activated “Do Not Track” on your browser, we will respect your preference by ceasing further tracking where feasible.

7. Use of Mobile Platforms

Our Services are optimized for mobile usage. Some mobile applications may store personal data locally or communicate with our servers for service access. You may also choose to use widgets or plugins, and we advise you to manage those permissions according to your comfort and privacy settings.

8. How We Use Your Information

We utilize personal data to

• Deliver and manage the Services you request
• Provide a secure digital and physical environment
• Respond to inquiries or customer service needs
• Improve our service offerings and infrastructure
• Notify you about service updates, offers, or events
• Comply with legal, tax, and contractual obligations

9. Data Sharing & Disclosure

We may share your personal data under the following scenarios:

• Within the BBS Infraspace group and its affiliates
• With landlords or building managers for property access or compliance
• Vendors or contractors acting on our behalf (e.g., maintenance, security)
• Event or research partners conducting feedback surveys
• Legal and regulatory authorities when required
• In connection with business transfers, mergers, or asset sales
• With partners you authorize under your service agreement
• With your explicit consent for promotional or third-party services

All recipients are contractually obligated to safeguard your data.

10. External Service Providers

Some features or functionalities on our Services are powered by third parties. These may include:

• Plugins or integrations from social platforms
• Ad networks and targeting services
• Event partners and promotional sponsors

These third parties may collect your data independently. We are not responsible for how they process your data — please consult their privacy policies for details.

11. Your Rights Over Your Data

Depending on applicable laws, you may:

• Request access to the personal data we hold about you
• Ask for corrections to inaccurate or incomplete information
• Receive a digital copy or request transfer of your data (data portability)
• Limit or object to how we process your data
• Withdraw previously granted consent
• Request erasure or anonymization, subject to legal exceptions
• Cancel your online account (if applicable)

To make a request, email: info@bbsinfraspace.com

12. Managing Consent & Opting Out

You can withdraw your consent for optional data processing, such as:

• Marketing communications via email or SMS;
• Data sharing with external partners.

Opt-out links are included in our communications. Some operational messages (e.g., billing, service updates) may still be sent.

13. Data Retention

We retain your data as long as your relationship with us is active, and for a period of up to 7 years after service completion, to:

• Comply with legal recordkeeping requirements
• Defend against potential legal claims
• Improve and audit our services
• Address unresolved customer concerns

14. Additional Information and Legal Notices

a) Use of CCTV Surveillance

To uphold the safety and security of our employees, clients, vendors, and visitors, BBS Infraspace properties are equipped with CCTV cameras. These surveillance systems serve our legitimate interest in maintaining a secure environment. Footage from these cameras may be reviewed by authorized personnel of BBS Infraspace and may be shared with affiliated parties or building occupants when necessary.

In compliance with legal obligations, video recordings may also be handed over to law enforcement or other authorities upon official request. While we generally store such recordings for a limited time, certain clips may be retained for a longer period if required for investigations, legal inquiries, or safety assessments.

b) Third-Party Websites and Services

This Privacy Policy applies exclusively to BBS Infraspace and does not cover third-party websites, apps, products, or services even if they are accessible via links from our platforms or operate within our premises.

Links to external websites or content provided by third-party vendors are offered solely for your convenience and do not imply an endorsement. These third parties operate under their own privacy terms, and we encourage you to read their individual policies before submitting any personal data.

BBS Infraspace bears no responsibility for the data handling practices, content, accuracy, or policies of such third-party services. If you interact with these external services (such as buying goods or booking partner services), your information will be governed by their own privacy guidelines, not ours.

15. Future Updates to This Privacy Policy

The Privacy Policy that governs your personal data is the version in effect at the time the information is collected. BBS Infraspace reserves the right to amend, update, or revise this Policy at its sole discretion at any time.

Should any substantial modifications be made, we will notify you by updating the policy on our platforms, or if required by law, through other appropriate means such as email notifications. The “Last Updated” date at the top of this document will reflect the most recent changes.

We encourage all users to review the Privacy Policy periodically so you are aware of how your information is being used and protected. Continued use of our Services after updates are posted constitutes your acceptance of the revised policy.

16. Contacting Us with Questions or Concerns

If you have any concerns, feedback, or formal complaints regarding how BBS Infraspace handles your personal information, we are here to assist you.

You can reach out to us at:

info@bbsinfraspace.com

We are committed to addressing your inquiries promptly and in accordance with applicable data protection laws.